Privacy Policy

IDENTIFICATION OF THE DATA CONTROLLER

Antonio Guedes Lopes Sociedade Unipessoal Lda, legal entity no. 509717004, with registered office at Avenida da Anil, No. 6 — 7th Floor, Right, 6200-502 Covilhã and Commercial Office at Lagoas Park, Building 7 - Floor 1, 2740-244 Porto Salvo, is the entity responsible for processing your personal data.

  • GDPR Contact: GDPR
  • Phone: (+351) 218 278 341 (Call to the Portuguese landline network cost)

Data Collection and Purpose

Visiting our website does not imply automatic collection of personal data. However, to provide our services, we process data under the following premises:

  • Contractual and Commercial Management: Order processing, invoicing, shipping labels and technical support. (Legal basis: Contract performance).
  • Support and Inquiries: Response to quotation requests and technical information. (Legal basis: Pre-contractual steps).
  • Marketing and newsletters: News and promotions sent via the Brevo platform. (Legal basis: Consent or Legitimate Interest for active customers).
  • Legal Compliance: Transfer of data to tax and regulatory authorities. (Legal basis: Legal Obligation).

TYPES OF DATA PROCESSED

We collect only the data strictly necessary for our professional activity:

  • Identification: Name, role, VAT number, billing/delivery address.
  • Contacts: Email and phone (landline/mobile).
  • Financial Data: Bank details and data required by the SEPA system for payments.
  • Customer history: Invoices, purchase orders and warranty/RMA records.

Recipients and International Transfers

To ensure service operability, your data may be shared with:

  1. Tax Authority and Banking Institutions.
  2. Logistics Partners: Carriers for goods delivery.
  3. Manufacturers and Suppliers: In cases of project registration, warranty activation or direct technical support.

Note: Due to the nature of industrial hardware, some manufacturers may be located outside the European Economic Area (EEA). In such cases, AGL ensures that partners meet security standards equivalent to the GDPR.

SECURITY AND DATA RETENTION

We implement technical and organisational measures to protect your data against unauthorised access or loss. Data will be retained:

  • For the period necessary to provide the service.
  • For the legal periods required by tax and commercial legislation (currently 10 years for accounting documents).
  • Until the user withdraws consent (for newsletters).

DATA SUBJECT RIGHTS

Under Regulation (EU) 2016/679, the user may exercise the following rights:

  • Right of Access and Rectification: View and update your data.
  • Right to Erasure ('Forgotten'): Request deletion of data (when it does not conflict with tax obligations).
  • Right to Restriction and Objection: Restrict data processing for specific purposes (e.g. marketing).
  • Right to Portability: Receive the data in a structured format.

To exercise these rights, contact us through geral@guedeslopes.pt or by letter to our office at Lagoas Park, accompanied by proof of identity. You also have the right to lodge a complaint with the CNPD (cnpd.pt).

SOCIAL MEDIA AND THIRD-PARTY PLATFORMS

Our site links to social networks (Facebook, LinkedIn, Instagram, X). These platforms have their own privacy policies, independent of AGL. When using contact forms, the user accepts data processing by the Brevo in accordance with its terms of use.

PROTECTION OF MINORS

AGL focuses on the professional market (B2B) and does not deliberately collect data from minors. Should this occur, it will be deleted as soon as detected.

CHANGES

AGL reserves the right to update this policy at any time to reflect legislative or operational changes. We recommend that you review this page periodically.